Casino.com benefits from a very strong URL, but how do its services stack up?
User reviews of Casino.com are impressive, with a 4.8 rating on the Apple app store. Therefore, we were keen to see whether this online casino’s offering would live up to expectations.
Casino.com offers a great selection of games, alongside an appealing welcome package and bonuses for existing players.
In this review, we’ll run through everything you need to know about Casino.com, from the range of titles to the payment options available. If you like what you read, feel free to sign up to enjoy the complete gaming experience at Casino.com.
Follow these simple steps to get started with a top online casino.
STEP 1
Browse Our Casinos
Our tailored lists are aimed at specific elements of online casinos for you to compare, from fast payouts, to blackjack and slot specialists.
STEP 2
Click the Link & Sign Up
Once you've chosen your casino and read our expert reviews, click the 'Claim Bonus' button to head to that casino's sign up page.
STEP 3
Enter Your Details & Deposit
Provide your personal details to complete security checks, using proof of ID and address. Ensure you've opted-in to your bonus and your deposit meets the qualifying amount to claim it.
STEP 4
Select Your Casino Game & Get Started
You're now all set to play your favourite casino games. Just search and filter through your new casino to find your match.
Bonuses and Promotions
8/10
100% Up To C$1,000 + 200 Free Spins
New Customers Only. 18+ Please Gamble Responsibly. Click 'Claim Bonus' to view full terms and conditions.
Wagering Requirements
The welcome package at Casino.com comes with 40x wagering requirements, which is fairly high compared to other sites. In practice, this means you’ll need to wager 40 times the bonus amount before you can withdraw.
Slots and scratch cards contribute 100% to fulfilling the wagering requirement, while wagers on table games such as baccarat and blackjack are limited to 20%. So, if you’re only looking to play table games, this offer won’t be an ideal match.
You’ll need to manually accept the bonus in the notifications section if you’d like to receive the credit. If you’re subsequently inactive for 30 days, the welcome bonus funds will expire.
The minimum deposit required to activate the promotion is C$20, which is standard across most sites.
New Customers Only. 18+ Please Gamble Responsibly. Click 'Claim Bonus' to view full terms and conditions.
Casino.com offers new players a 100% deposit bonus up to C$1,000 plus 200 free spins on Playtech’s Age of the Gods slots as a welcome package. A 100% match means you effectively double your money on your first deposit.
The offer is split over your first four deposits, with a maximum C$250 bonus available on each.
As for the 200 free spins, you’ll receive 40 after your first deposit and the remainder in batches of 20 over the next 8 days. The free spins are eligible to use on five of the progressive jackpot Age of the Gods slots.
Compared to other welcome bonuses, there is lots on offer in this promotion. However, it’s important to note that the 40x wagering requirement means it will be difficult for most players to reach a point where they can withdraw the bonus cash.
It’s, therefore, a good idea to look at the bonus as a chance to test out the site and try some new games.
Promotions for existing players include prize drops and a Happy Hour where you could double your bet for free.
Software
Casino.com’s games catalogue consists of a good range of software developers and a strong variety of games. Like other Mansion casinos, Playtech is the most prominent developer, with slots like Buffalo Blitz Megaways featuring on the homepage. Indeed, Casino.com refers to itself as a ‘Playtech casino’ with the developer’s live dealer games also offered on the site.
Lesser-known developers also feature, often as collaborations such as Rarestone Gaming and Playtech’s joint effort on the Mega Fire Blaze Big Circus slot. You’ll also have the choice of slots from other top providers including Play’n Go and NetEnt.
At Casino.com you’ll enjoy a selection of over 600 slot games from top software developers such as NetEnt, Play’n Go, and Red Tiger Gaming. However, it’s the Playtech games that stand out – with over 200 available.
That said, Casino.com is keen to demonstrate the variety of software providers at its disposal, as the top selected slots on the homepage are not too Playtech-dominated.
As the slots portfolio is so vast, there is plenty of variation. We were particularly impressed with the range of Megaways slots, with over 50 games available including Red Tiger’s Jingle Ways Megaways and Pragmatic Play’s Madame Destiny Megaways. There’s even a Megaways tab so you can access the selection with ease.
The slots tab on the homepage allows us to easily access popular games and there is a search bar to look for specific titles. However, a developer search function is a notable absence that we’d like to see added in the future.
Casino.com’s collection of live casino games is supplied entirely by Playtech. While many online casinos host live games from Evolution Gaming, Playtech is another major player in the live dealer market, delivering a high-quality, authentic experience.
There is a great range of live casino games available, including some titles you’ll be less likely to see elsewhere, such as 3 Card Brag and Game Shows Live. In addition, the quintessential land-based casino games – blackjack, poker, roulette, etc. – are available in virtual form. What’s more, Casino.com delivers various alternate versions of these classic games to add extra variety, including Majority Rules Speed Blackjack, Football Roulette Live and Quantum Roulette Live. As a result, Casino.com’s live casino offering stacks up well against the competition.
Users can play many of the live casino games at Casino.com from as little as C$0.20 per turn, with maximum bet limits reaching C$15,000. Therefore, these games are just as accessible for new players learning the ropes as they are for experienced high rollers. The friendly and charismatic dealers are live-streamed from various locations around the world, coupled with an in-game chat service where you can converse with other players. Playtech’s live casino games offer an authentic experience that gives brick-and-mortar casinos a run for their money.
Reviewing the variety of blackjack games available to Casino.com users, we note that there are 41 different titles on odder, many more than most other Canadian casinos. However, this selection is again dominated by Playtech, which impacts the variety to a degree.
Nonetheless, Playtech delivers an excellent and comprehensive range of table games, as proven by the vast selection of different blackjack games.
The options include Blackjack Live, Majority Rules Speed Blackjack, Premium Blackjack and many more. High rollers should check out Soiree Blackjack Live, as this game features higher stakes than other titles.
Roulette remains one of the world’s most popular casino games both online and at land-based venues. By offering over 40 different roulette games, Casino.com strongly delivers in this department.
Online roulette can go beyond the classic games, evidenced in titles such as Mini Roulette – which features just 13 pockets – and Football Roulette, featuring the Goal! side bet that pays out up to 100x.
Number of Mobile roulette games
Roulette games software providers
44
Playtech
Poker
After the great variety of games on offer in the blackjack and roulette categories, we were disappointed to see just four poker games available at Casino.com.
However, poker isn’t a particularly well-represented casino game across the market generally, so it’s not a huge surprise.
Poker fans can still enjoy the options of Hold’em and Caribbean Stud poker, including live versions of each.
Number of Mobile poker games
Poker games software providers
4
Playtech
Cashier
7/10
Casino.com offers a range of payment methods for Canadian customers, including debit/credit card transactions, bank transfers, e-wallets, and pre-paid vouchers. We are pleased to see a range of e-wallets available, such as ecoPayz and InstaDebit, as these allow customers to send and receive payments without sharing their sensitive banking information directly with the online casino.
The minimum deposit amount across the site is C$10, which is favourable compared to its competitors – which sometimes have a C$20 deposit minimum.
Deposits are instant across the various payment methods, meaning you won’t have to wait around to play.
Withdrawals typically take up to three days to process. However, after this initial processing, e-wallets will payout instantly. As for card and bank payments, they may take another few days to reach your account. It’s also worth noting that to be able to withdraw your cash the first time, you’ll need to provide identity documents dated within the last three months.
Another important thing to be aware of is that you can only withdraw funds using a payment method you have previously used to deposit.
Deposit and Withdrawals
Method
Min deposit
Minimum Withdrawal Limit
Withdrawal Processing Time
Credit / Debit Cards
C$20
C$5
Up to 5 days
Bank Transfer
C$20
C$5
Up to 5 days
Citadel
C$10
None
Up to 3 days
Paysafecard
C$15
N/A
N/A
Webmoney
C$10
C$10
Up to 3 days
Payz
C$20
None
Up to 3 days
Instadebit
C$10
None
24-48 hours
Design and Usability
Casino.com’s black and orange branding gives it a slick appearance that is appropriate for playing sessions at any time of day. The dark background is also optimal for users with visual impairments. Some of the imagery on the site is a little on the amateur side but still adds some charm alongside the more clean-cut home buttons.
The navigation tabs make it simple to find the main game categories, including Jackpots, Megaways, Slots, Live Casino, Table Games, Top Games, and A-Z. There are even seasonal categories like a Santa’s Selections section for Christmas time.
The search bar allows us to hone in on specific titles, but we would like to see a developer search to help find similar games.
Support Options
Casino.com has received positive user reviews regarding its customer support. The site features an extensive FAQs section and there are email and phone contact options provided for specific queries.
The absence of a live chat function is disappointing, however, as this is fast becoming a necessity at Canadian online casinos and a favourite with users.
Mobile Experience
8/10
Casino.com’s site is optimized for mobile browsers and offers a similarly smooth playing experience. Virtually all of the games hosted on Casino.com are available to play on mobile, which is another positive.
Casino.com also offers a native app for download. The app is available to download from both the Apple iOS and Google Play app stores.
Although Casino.com doesn’t tend to offer mobile-only promotions, you can continue to fulfill any wagering requirements on bonuses by logging in with the same account details across different devices.
App Review
Casino.com’s native app is available for iOS and Android devices, offering an experience as smooth as the desktop site. Indeed, the app uses the same dark colour scheme, helping the green and orange buttons to stand out.
The app has a 4.8-star rating on the Apple store, alongside numerous enthusiastic reviews from users – which supports our positive experience using this easy-to-navigate app.
Since virtually all of the slots and casino games are available to play via the app, customers could happily use it exclusively and enjoy the full range of features.
Using the mobile app allows you to make use of push notifications, which alert you to the latest promotions.
Playing on mobile also means you can make use of Apple Pay and Google Pay when depositing funds, in addition to the range of other payment methods.
Loyalty and VIP Rewards
Casino.com offers a loyalty program featuring several tiers you can climb as you play.
The rewards start from the Bronze level and include regular deposit bonuses, 24/7 customer service, and exclusive promotions.
The subsequent levels are Silver, Gold, VIP and VIP Elite. Casino.com goes all out with the VIP Elite benefits, including a 24/7 dedicated team, personal account manager, special gifts, bonus cashback promotions, and invitations to special events exclusive to VIP members.
Even if you’re less interested in rewards outside of the casino sphere, the VIP promotions are well worth opting in for. Casino.com states that promotions will be tailored to individual players, with more deposit reloads available as you rise through the ranks.
Frequently Asked Questions
How do I know if a casino is licensed?
Here at BestOnlineCasinos, we only endorse online casinos that are licensed by approved industry regulators. If you find yourself on a site and aren’t sure if it’s licensed, this information is usually at the bottom of the homepage.
What customer service options are available at Casino.com?
Although Casino.com doesn’t currently offer a live chat service, customers can get in touch via phone or email. There is also an extensive FAQs section available that can answer many common queries.
Does Casino.com offer jackpot slots?
Yes, Casino.com hosts numerous jackpot games including Pride of Persia: Empire Treasures and Age of the Gods: Wonder Warriors.
Casino.com is a site with a growing reputation and for good reason. The welcome bonus is certainly one of the main attractions. Although the 40x wagering requirement is quite restrictive, a 100% deposit match up to C$1,000 with an additional 200 free spins on top is an impressive offer.
We also like the fact this promotion is spread across the first four deposits, although some players might prefer to receive everything at once.
The mobile app is another plus of Casino.com, as it is easy to navigate and offers a smooth gameplay experience. We would like to see a developer search option added in the future to make searching for games even easier. Indeed, there is a good variety of developers here despite the ‘Playtech casino’ label.
The lack of live chat support is a drawback, but Casino.com states that its support team is on hand 24/7, so there isn’t too much lost in this regard.
If you like the sound of Casino.com and would like to sign up, click the ‘claim bonus’ button on this review to get started. Register and opt-in to claim the first portion of the large welcome bonus and have some fun on the reels!
If you like Casino.com, you might also like these online casinos:
Any issued bonuses are by default limited to a maximum bet during wagering: 5 CAD. Maximum bet during real money wagering: 75 CAD. The winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules. 18+ Please Gamble Responsibly. Click 'Claim Bonus' to view full terms and conditions.
1st Deposit - Match Bonus up to C$ 400 • 2nd / 3rd Deposit - Match Bonus up to C$ 300 • New customers only • Min deposit C$ 10 • 70x wagering • Terms Apply 18+ Please Gamble Responsibly. Click 'Claim Bonus' to view full terms and conditions.
New players only. 19+. Min deposit $10. Wagering requirements apply. 35x. Offer valid for 72hr. 100 spins include 3 deposits. T&C apply. 18+ Please Gamble Responsibly. Click 'Claim Bonus' to view full terms and conditions.
